Support
We answer email.
A real person on the team reads every message. Average response time is under one business day.
Common questions
How does the AR feature work?
After you map a panel, the app remembers the photo and the position of each breaker on it. Open AR identify and the app uses the iPhone camera to find that same panel in the room. Once it has a fix, your labels float next to the right breakers in the live camera view. It runs on-device — no photo leaves your phone for AR identify.
Can I use it without an internet connection?
Yes. Once a panel is synced to your device, viewing and AR identify work fully offline. New panels and edits sync the next time you have a connection. QR sharing and the web viewer need the internet because they run from our servers.
What if I have multiple panels?
You can have a main panel and any number of subpanels, generator panels, solar panels, and so on. The free tier covers two panels. If you have more, the $4.99 Homeowner Unlock turns the limit off for good.
How does sharing work?
Open the panel, tap Share. Invite by email with view-only or view-and-edit access, or mint a QR sticker for the panel door. Editors can update breakers and trip logs; viewers can read everything but cannot edit. Anyone you share with sees the panel under "Shared with me" in their app.
Can I hand the panel to an electrician without my phone?
Print the QR sticker on the Label Shop sheet, mount it on the inside of the panel door, and an electrician can scan it for a view-only web copy — no app install, no account. The link is revocable from your app whenever you want it gone.
What if I lose my account?
Your account is tied to Apple Sign-In or your email. Sign in again on a new device and your panels sync back from the cloud. If you cannot recover the original sign-in, email support and we will help you regain access after identity checks.
How do I delete my data?
In the app: Settings → Account → Delete Account. Photos and panel records are removed within 30 days. You can also email hello@breakermap.app and we will do it for you.